Return | Refund | Terms and Conditions Policy
At Srinidhi Silks International, we are committed to providing an exceptional shopping experience. Our policies are designed to ensure transparency, fairness, and customer satisfaction. Please read the following carefully to understand our return, refund, and general terms and conditions.
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1. Return & Refund Policy
We understand that sometimes a purchase may not meet your expectations. Our return and refund policy ensures a seamless resolution process.
1.1 Eligibility for Returns
To be eligible for a return, the following conditions must be met:
• The item must be unused, unwashed, undamaged, and in its original packaging, including all labels, tags, and accessories.
• The return request must be initiated within [X] days of the delivery date.
• The item should be accompanied by a valid proof of purchase (invoice or order confirmation email).
• Certain product categories such as personalized items, perishable goods, and hygiene-related products (e.g., cosmetics, undergarments) are not eligible for returns.
1.2 Return Process
1. Initiate a Return:
o Log in to your account and submit a return request via [Returns Portal], or
o Contact our customer support team at support@srinidhisilk.com with your order details.
2. Return Authorization & Pickup:
o Once your request is approved, we will schedule a pickup via our trusted logistics partners.
o If pickup service is unavailable in your area, you may need to self-ship the product to our designated return address.
3. Inspection & Approval:
o After receiving the returned item, our quality control team will inspect it.
o If the item meets our return criteria, we will initiate the refund or exchange process.
1.3 Refund Policy
• Refund Processing Time: Approved refunds will be processed within [X] business days from the date of return approval.
• Refund Method:
o Prepaid Orders: Refunds will be credited back to the original payment method (credit/debit card, digital wallet, net banking, etc.).
o Cash on Delivery (COD) Orders: Refunds will be issued as store credit or via bank transfer (subject to verification).
• Shipping Charges: Shipping and handling fees are non-refundable, except in cases of defective or incorrect items.
1.4 Exchange Policy
• Product exchanges are available for size, color, or defect-related concerns, subject to stock availability.
• If the requested replacement is unavailable, customers may opt for a refund or store credit.
1.5 Non-Returnable Items
The following items are not eligible for return or exchange:
• Personalized or custom-made products
• Gift cards and store credits
• Clearance or final-sale items
• Perishable goods and hygiene-sensitive products (cosmetics, undergarments, etc.)
1.6 Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within [X] days of delivery with:
• Clear photographs of the product and packaging
• Order ID and invoice details
We will arrange for a replacement or full refund, including return shipping costs where applicable.
1.7 Order Cancellation Policy
• Orders can be canceled before dispatch by contacting our support team at support@srinidhisilk.com.
• Once an order has been shipped, cancellations are not possible, and the standard return process must be followed.
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2. Terms & Conditions
2.1 Introduction
These Terms & Conditions govern your use of %store_name (the “Website”). By accessing or using our website, you agree to comply with these terms.
2.2 Account Registration & User Responsibility
• You must provide accurate, complete, and up-to-date information during account registration.
• You are responsible for maintaining the confidentiality of your login credentials and any activity under your account.
• We reserve the right to suspend or terminate accounts suspected of fraudulent activity, misuse, or violation of policies.
2.3 Product Availability & Pricing
• Prices and product availability are subject to change without prior notice.
• We reserve the right to limit the quantity of items purchased per order.
• In case of price discrepancies or listing errors, we may cancel the order and issue a refund.
2.4 Payment & Security
• We accept payments via [Payment Methods] (Credit/Debit Cards, Net Banking, UPI, Wallets, etc.).
• All transactions are processed through secure and encrypted payment gateways.
• We do not store or share customer payment details.
2.5 Shipping & Delivery
• We partner with leading logistics providers such as FedEx, UPS, DHL for international deliveries, and Blue Dart, Delhivery, Ekart, DTDC for domestic shipments in India, to ensure safe and timely delivery.
• Estimated delivery timelines vary based on location, product availability, and shipping method chosen at checkout.
• International customers are responsible for customs duties, taxes, and import regulations applicable in their respective countries.
• We are not liable for delays caused by logistics partners, customs clearances, or force majeure events.
2.6 Intellectual Property Rights
• All content on %store_name, including but not limited to logos, images, text, graphics, and product descriptions, is protected by copyright and trademark laws.
• Unauthorized reproduction, distribution, or modification of any content is strictly prohibited.
2.7 Prohibited Activities
By using our website, you agree not to engage in:
• Fraudulent transactions or misrepresentation of identity
• Unauthorized access, hacking attempts, or security breaches
• Distribution of malicious software, viruses, or harmful content
• Activities violating intellectual property laws or third-party rights
2.8 Limitation of Liability
• %store_name and its affiliates are not responsible for direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services.
• We do not guarantee uninterrupted or error-free operation of our website and shall not be held liable for technical issues beyond our control.
2.9 Governing Law & Dispute Resolution
• These terms are governed by the laws of [Country/State].
• Any disputes arising shall first be attempted to be resolved through mediation or arbitration before legal proceedings.
2.10 Amendments & Policy Updates
We reserve the right to modify or update our policies at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the revised terms.
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3. Contact Us
For any inquiries regarding our policies, feel free to contact us:
Email: support@srinidhisilk.com
Phone: +91-9845615841
Business Address: No. 2, 1st Floor, B.V.K. Iyengar Road ,Chickpet Circle,Bengaluru- 560053 Karnataka India
We appreciate your trust in Srinidhi Silks International and remain dedicated to providing a secure, transparent, and customer-friendly shopping experience.